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What should I do if the home I just bought has a Kinetico system?

Congratulations on purchasing a home with a Kinetico system. This is a great start to providing healthy water for your family. The good news is Kinetico’s factory warranties are often transferable. Please call our Service Department to find out if you are eligible. They will also update our database to reflect the new…

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How can I find out what’s in my water?

Water suppliers must follow government guidelines as to the amount of contaminants allowed in water. Yes, a certain level is “allowable”. Even low levels of Arsenic are allowed to be in your water. Water suppliers periodically test the water and usually publish an annual report (often found on your municipality or utility website). You can check your water conditions over the past five years with Environmental Working…

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If I have a water softener, do I need a drinking water system?

Water softeners improve the “working water” throughout the home (water used for bathing, cleaning, laundry, etc.). Softeners are not “purifiers” and are not designed to improve drinking water.

We do have a combination hybrid system that will soften and remove chlorine, odors, and tastes from the water (whole house filtration). This would give you drinkable water throughout the home that is similar to having a refrigerator filter on…

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Are Kinetico water softeners Energy Star qualified?

In order to be Energy-Star rated, products must meet strict energy efficiency guidelines set by the EPA and US Department of Energy. According to, qualified products must use “significantly less” energy than other products on the market. Since Kinetico softeners are non-electric, therefore using no energy, they do not qualify to apply for Energy-Star status. However, you can be assured you are purchasing the ultimate…

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Do water softeners put salt in the water?

A water softener does not put salt into the water. It merely exchanges calcium ions in the water for sodium or potassium ions. The amount of sodium or potassium coming through in soft tap water is extremely low. For example, in 10 grain hard water, the amount of sodium in an 8 ounce glass of soft water is typically equivalent to the sodium in one slice of white bread. Soft water, by dietary standards, would be considered a “low sodium”…

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Why do I need a water treatment system in Arizona?

Over 85% of the United States has hard water, but Arizona has some of the hardest water you’ll find anywhere. Most of our water comes from the Colorado River (CAP). By the time the water gets to our homes, it has accumulated high levels of dissolved minerals like Calcium and Magnesium. Most of the water in Arizona is between 15 and 25 grains per gallon, which is considering “extremely hard” by the Arizona Water Quality Association.…

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